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Support Levels What are the different levels of support? There are three levels of support. Standard Support is included with every purchase of VMukti Professional or VMukti Standard. Check your order history to determine whether you purchased Extended or Premium Support. Standard Support includes web and email support with the ability to submit an unlimited number of support cases. Extended Support offers significantly faster response times compared to the standard support, unlimited case management and access through phone service. This is the ideal support package for elaborate installations or companies who require prompt access to our in-house expertise. This package is available for VMukti Standard and VMukti Professional customers for an additional fee. Premium Support offers VMukti’s highest level of support, including access to our in-house experts 24 x 7 x 365 for Priority 1 issues. Premium Support customers are assigned a support representative as a single point of contact to manage VMukti deployments from inception to roll-out to upgrade. Premium Support is the best choice for companies where VMukti Professional or VMukti Standard is a mission critical application. Who do I contact to upgrade support levels? To upgrade your support level, contact the VMukti Customer Advocate group: o Phone: +91-79-66324222 |
