VMukti offers additional support packages based on your company needs. Purchasing VMukti Professional or VMukti Enterprise automatically includes the Standard Support level for technical issue resolution.
For companies who need direct access to VMukti experts and guaranteed fast response times, additional support offerings are available.
Support Services Offerings:

Standard Support is automatically included with VMukti Enterprise or VMukti Professional subscription. This package is sufficient for getting VMukti Professional up and running.

Extended Support offers significantly faster response times compared to the standard support, unlimited case management and access through phone service. This is the ideal support package for elaborate installations or companies who require prompt access to our in-house expertise. This package is available for VMukti Enterprise and VMukti Professional customers for an additional fee.

Support Services

Customer Support offers these high quality levels of service for any customer.

All inbound emails are queued, measured in severity, assigned a case, and tracked through completion. All VMukti customers get high priority. The email response offers an effective channel to communicate directly with the Vmukti experts.

The online Support Portal gives you the opportunity to submit new cases, communicate directly with VMukti Customer Support in one central location, upload file attachments associated directly to your cases, track the status of your existing cases, and review past cases.

Your answer may already be publicly available. The on-line Pro Help forum is monitored by VMukti experts and other VMukti Professional and VMukti Enterprise customers.

Response time is prioritized based on the issue severity. VMukti experts will assist on a timely basis based on the urgency.
Response times to a support case will vary based on

                    - Priority level of your case

                    - Your support level

Based on those criteria, VMukti Customer Support will provide an initial response to your submitted cases within the targets detailed below.

                    VMukti Network           Standard Support         Extended Support       Premium Support
Priority 1    8 business hours            4 business hours              2 business hours            1 hour (24x7x365)
Priority 2    Next business day          Next business day            4 business hours            2 business hours
Priority 3    2 business days             2 business days                Next business day          4 business hours