Outbound capabilities with a range of dialing modes (predictive, preview, progressive and broadcast).

Full digital recording.

Load balancing.

Online management and monitoring tools with real-time statistics.

Dynamic Content Management System.

3rd party module support.

Low Bandwidth and Infrastructure Cost.

Call recording.

P2P IP-PBX features including telephony, conference, voicemails, IVR and more.

Call Center features including P2P Predictive Dialer for lowest call drop and wait time.

Dynamic scripting, CRM, Live Dashboard, Campaign Management, Tone Detection to utilize call rate, Call Barging, Hijacking a call from an agent.

Put call on Hold, Mute, DTMF, Hang Up and Conference.

Transfer a call to conference.

Active Call Reports.

Unified Communications  Interface for FAX, Voicemail, SMs.

Built in SoftPhone.

Improved quality of audio.

Support for multiple recording servers.

Ability to listen to agent live from Manager.

Improved Network View.

Improved Agent, Agent Group and Queue Reports.

Payroll Management.

Call Parking.

Drop Call Retrieval.